FAQ

Peak Bank has the backing of a respected and successful bank located in Idaho, known as Idaho First Bank. With nearly 20 years of service throughout the Idaho and Central Oregon regions, Idaho First Bank recognized there was a market that is ideal for those who only want to do their banking online. Once you become a customer of Peak Bank, you will access your account through Idaho First Bank’s online banking site or mobile app. Rest assured, we are owned and operated by the same successful group of bankers that have built a strong financial organization since 2005.

Since Peak Bank is a division of Idaho First Bank, we use Idaho First Bank’s routing number 124103838.

We employ industry-standard security measures, including encryption, firewalls, and secure login protocols, to protect your information.
 

Contact Peak Bank immediately at 866-484-5705 if you notice any suspicious activity. We have protocols in place to secure your accounts and investigate any unauthorized transactions

Yes. We currently offer incoming wire transfer services only. 

No. We currently offer consumer accounts and services only.

We offer individual or joint High Yield Savings and CD accounts for consumers aged 18 and over. 

Yes. You can add primary and contingent payable on death beneficiaries to any of your Peak Bank accounts. 

You will receive Form 1099-INT from Idaho First Bank if your account earns more than $10 in interest during the calendar year.

You can apply for an account by clicking “Start Saving” at the top of our website and selecting the product of your choice. You can also click “Apply Now” from our High-Yield Savings or High-Yield CDs product pages to start an application for a specific product.  

If you are an existing customer of Peak Bank, simply click “Start Saving” then log in using your email address.   

No. Peak Bank does not run credit checks for Savings or Certificate of Deposit applications.

When you apply for an account with Peak Bank we use your social security number, in conjunction with other identifying information such as your date of birth, to verify your identity. Once your account is open, we will also use your social security number to report interest earnings to the Internal Revenue Service (IRS).

Return to your saved application by clicking “Start Saving” then log in using the email address associated with your application.  

Peak Bank will email you within 2 business days of receiving your completed application. 

During the application process you will have the option to fund your account using Plaid or ACH transfer. Funding may take up to 3 business days to process between the financial institutions. 

Step-by-Step Guide 

Plaid funding (recommended method): Plaid is a financial software provider that utilizes a secure connection to transfer money between your bank accounts at different financial institutions. Plaid takes the account login information you provide for your funding bank and encrypts the financial data requested before supplying it to the application. Using this funding method ensures a smooth transfer of funds between your accounts and eliminates the possibility of entering the wrong account details. 

ACH funding: ACH funding is a bank-to-bank transfer where you provide the routing and account number for the account you wish to transfer from. You will also need to provide your valid U.S. issued driver’s license number. If the wrong account details are provided, your funding transfer will not process, and we will contact you to discuss alternative funding methods.   

Simply click the “Login” link on our website or download the Idaho First Bank mobile app, click “Enroll now” and follow the on-screen prompts. You’ll need your account number and other personal information to complete enrollment.

Peak Bank is a division of Idaho First Bank, so you can easily access the app by searching “Idaho First Bank” in the Apple App Store or Google Play Store then click "Download" or "Install."

Our app is compatible with most iOS and Android devices. We recommend keeping your device’s operating system up to date to ensure the best performance and security.
 

Login to online banking, click on the eStatements tile, then follow the on-screen prompts to enroll. Once enrolled, you will receive an email from Idaho First Bank when new statements are available to view. To view statements, simply login and click the eStatements tile then select the statement you wish to view or download. 

Check deposits are only supported through the mobile app. To deposit a check, login to the mobile app and click the “Deposit” tile and follow the on-screen prompts.

You can easily complete bank-to-bank transfers by linking your external transaction accounts. Once an external account is linked, click the “Transfer” tile and complete the transfer details. This transfer feature will be enabled 5 business days after your initial funding deposit has posted.

Step-by-Step Guide

Yes. Login to online banking – from the Dashboard, simply select one of your Peak Bank accounts then click the “Open an account” tile and select the product that’s right for you.

Ensure you are using the correct login credentials. If you’ve forgotten your password, use the “Forgot Password” feature on the login page. For further assistance, contact our Customer Service team at 866-484-5705. 

Security is our top priority. Our online and mobile banking uses advanced encryption and security technologies to protect your data and transactions.
 

Contact Peak Bank immediately at 866-484-5705. We can help secure your account and guide you through the steps to regain control. 
 

Our Customer Service team is here to help. You can contact us by calling 866-484-5705, email us at customerservice@peak.bank, or message us through online or mobile banking by clicking on “Support” then select “Send us a message” to start a secure chat.